Editor,
Though the lack of customer service in the UNM One-Stop Enrollment Services seems to be the rule, I would like to share with you my experience with the “exception.” Her name is Janet (I am unsure of the spelling); she rocks braces, a pink watch and a double-stone ring.
I have never before written a letter like this on an entirely unsolicited basis. However, in this case I was so impressed by the support and service provided by Janet that I feel compelled to go on record with my praise.
This afternoon I came to her to get a copy of my transcript, and I also mentioned to her an issue with my financial aid due to a misplacement of my paperwork. I talked about this issue with someone else before, who was aloof, did not believe I did my paperwork and simply told me I had to resubmit everything.
When I asked if there was anything else this woman could do for me she coldly replied “no.”
This is what I expected when I met Janet. To my surprise she went above and beyond to figure out (1) what the problem was and (2) how to solve it.
She did not question my submission of the paperwork and rather looked in the system to check for any notes on it. Guess what? The information was there, and my issue is now resolved.
Even if I had to resubmit everything, the fact that someone sincerely tried to help made all the difference.
I understand rapid service is valued in our culture, and the other woman may have brushed me off to get quickly to the next person in line.
However, what’s the point of doing things fast if they’re ineffective?
Janet understands this, and I’m glad she’s part of the UNM team.
Students would be more pleased and less stressed if her level of service was indeed the norm.
Tania Silva
UNM Student
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