The University of New Mexico bookstore altered its spring 2020 textbook rental return policy to accommodate the unusual situation some students are finding themselves in due to the COVID-19 pandemic.
The change in policy includes a rental extension from May 16 to May 20, as well as options to return textbooks through a mail-in or a drive-thru drop off method.
“In light of the current health crisis, the UNM Bookstore has revised the previous textbook rental return procedures and deadlines in order to adhere to the most recent public health guidelines and the University’s limited operations status,” a press release from UNM bookstore management said.
Currently, the UNM Bookstore is not open due to the University’slimited operations. UNM is expected to run on limited operations until May 16, according to President Garnett Stokes’ April 20 Campus Communications email.
The bookstore is hosting the drive-thru rental return drop-off on May 15 and May 16 from 10 a.m. to 2 p.m. on UNM Main campus.
The UNM Bookstore will also email UNM students with outstanding rentals a single prepaid UPS shipping label on April 29. Textbook rental returns must be received by the UNM Bookstore by June 5 to avoid any late fees.
Students with outstanding rentals should have already received an email from the UNM Bookstore with a list of rentals that need to be returned.
On April 22, the official UNM Bookstore textbook return email, firstname.lastname@example.org sent an email to students with outstanding spring 2020 textbook rentals that their rentals were due in early December and will be charged late fees. However, an email sent by the same address later in the afternoon assured this was a technical mistake and to disregard the previous email.
“We are sorry if this incorrect email caused any distress,” the correction email from UNM Bookstore said. “Please know that none of you have been charged for Spring 2020 rental books at this time, and we sincerely regret this error. We have been working very hard to ease any worry about returning rental books, and this email error did just the opposite.”
Makayla Grijalva is the managing editor at the Daily Lobo. She can be contacted at email@example.com or on Twitter @MakaylaEliboria