Letter: UNM should be careful with upcoming Banner overhaul
Daily Lobo Readers | November 19Editor, While I was pleasantly surprised at the news that Banner is undergoing a “massive overhaul,” I immediately felt a sense of dread as I read the UNM News story, "Campus-wide system undergoing massive overhaul” (Nov. 15). That dread deepened when I read the Banner 9 information page linked in the article. There is a timeline at the very bottom of that webpage. I panicked when I saw that the number of hours dedicated to the “Reach out and Touch Someone” phase, which includes user training among other tasks, is only six hours for the “customer team.” I am assuming, of course, that the “customer team” is providing, or at least overseeing, the end-user testing, because I cannot find this phase of the rollout anywhere else in the project plan.


